Buying a policy
- What can I do online?
Get a quote, buy a policy and check our road safety advice. - Can I get immediate cover?
Yes, providing you have a credit or debit card or the facility to pay by Direct Debit we can issue you with immediate cover, this is subject to normal terms and conditions. Please note that if you choose to pay by Direct Debit we may require a deposit from you, payable by credit or debit card. - Why do I need a password?
We will ask you to save your quote with a password to ensure that no one other than you can view or alter your personal details. This password will enable you to access your personal details and save you having to enter them again. - What is the difference between comprehensive and third party fire and theft insurance?
Comprehensive covers damage to your car as a result of accident, fire or theft as well as cover for windscreen damage. You are also covered for third party damage if you have an accident. Comprehensive cover includes other items such as personal accident, injury, death of policyholder, medical expenses, personal effects and in-car entertainment.
Third party fire and theft covers damage to your car as a result of fire or theft and covers for third party damage if you have an accident. - Your system does not recognise the make and model of my car - what should I do?
Sometimes we are unable to identify the make and model of your car just from the registration mark. When this happens, leave the registration field blank, you will then be asked to search for your car’s make and model manually. Once you have done this, the system will display a list of vehicle models. You should select the model from this list. If you are unable to find the exact car details, please call us on 0800 200 326. - I am trying to get a car insurance quote but your database will not recognise my address.
Our system relies on a house name or number, and full postcode, which we check via the Royal Mail registered address listings. Our database is updated every six months and should therefore be able to recognise your address. We are aware that there are a small number of properties, which, for a variety of reasons, do not appear on our site. We are currently working to eliminate this problem.
If you require a quote urgently, then please contact us. - I am trying to get a car insurance quote but your database will not recognise my vehicle registration number.
In most cases you only have to enter your registration number on the first page and our system will find the exact vehicle details without having to go through the vehicle selection screens. Where our system cannot find the registration number, normally on very new cars that are only just registered, or you don't know the registration number (you may be looking to buy a new car) you are taken through selection screens that drill down through the manufacturer, model and year to a give a short list of vehicles that can then be selected from. - I need to enter details of claims and/or convictions. Can I still get a quote online?
Yes, we will be taking your driving history into account so we will ask you to enter details of any claims or convictions that you may have (there may be occasions when we need to discuss these details with you). - How old do I need to be to obtain an online quotation from your website?
To obtain an online quotation from our website you must be over 17 years of age and below 80 years of age. - When will I receive my insurance documents?
You will receive the documents that you request from us by post in 5 working days. - What document would I have to submit as proof of no claims discount?
The document you are required to submit as proof of your no claims discount is a renewal notice from your previous insurer. If this does not state your no claims discount (NCD) entitlement or is not available to you simply call your previous insurer and request confirmation of your NCD that you can then forward on to us. - Will you insure my car if it has modifications?
Modifications that improve your car's value, performance, handling or attractiveness may be unacceptable. If you are unsure whether your vehicle modifications are acceptable or you have any questions, please call 0800 200 326 to speak to one of our Customer Service Assistants. - Can you provide insurance for my vehicle if it has been imported?
We will insure an imported car provided it can be found by its registration number, or you can find the exact model in our look up table. Age restrictions may apply for some imported cars. - Can I insure two cars at the same time?
We are able to extend your policy to cover more than one vehicle on a short-term basis. If you would like to do this, please call us. If you need cover for a second vehicle on an ongoing basis you will need to set up a separate annual policy online. - Can I receive an online quote if I do not have a registration number yet?
Yes, you will still be able to obtain a quotation without the registration number. Please fill in the relevant fields surrounding this question. Once these are filled in please click on the continue button, which will then prompt you to choose the car details - How do I retrieve a saved car quote?
If you have saved a quote and entered a password you can retrieve your quote using the retrieve quote function in the bottom right of the Churchill homepage. If you have done a quote but not saved it you will need to enter your details again. - I have a provisional licence. Can I still get a quote from you?
Yes - when you are asked for your type of licence, please select "provisional". - If I have a foreign licence, how do I get a quote from you?
If you have a foreign licence, please call us for a quote. Our site is only designed to give quotations for drivers with a valid UK/EU driving licence. - Are my spouse and I covered for our business use with our Churchill car insurance policy?
To find out whether your existing policy includes business use, please check your policy documents or contact us and we'll check for you. - How do I add a driver to my car insurance policy?
We don't currently offer the facility to change or view policies online. Please call us to check and change your details. - How do I get a pass plus discount?
The pass plus discount is not available online - please call us to add it to your policy. - What is multi-car discount?
If two or more cars in your household are insured with Churchill or if you are a named driver on another Churchill policy, we will give a discount on the second and subsequent car insurance policies. - Can I continue to insure my old car whilst I am trying to sell it?
We are able to extend your policy to cover more than one vehicle on a short-term basis. - If I am buying a new car, how do I transfer my existing policy over to the new vehicle?
If you are buying a new car and want to transfer you existing policy over, you would need to contact us at our customer services department and amend your current policy. There may be a variation in price and a change in the underwriting criteria for the new car, but this will be discussed with you. - Do you provide cover for trailer tents?
Our policy covers, on a Third Party Only (TPO) basis, any vehicle insured by us for towing a trailer (including a caravan, trailer tent or horse box) or disabled mechanically propelled vehicle (i.e. towing a broken down car) as allowed by law. However, we are not liable for any claim arising from loss of the towed trailer or vehicle or property being carried in or on the towed trailer or vehicle and while such trailer or vehicle is being towed for reward. - Who underwrites your car insurance?
Churchill car insurance is underwritten by Churchill Insurance Company Limited.
